Please provide a substantial analysis for the case studies indicated in the syllabus. Case studies should be at least 2-4 pages in length excluding a title and reference page. Cite references APA style when necessary. Read the mini-case and provide logical and reasonable solutions for the situation. There is no right or wrong answer, just substantiate your thought process:

4.7 MINI CASE: THE NEW FOM After being transferred and promoted to front office manager of a 600-room resort ho- tel in Miami from a smaller property of the same chain, Jennifer Waters spent the first five or six months familiarizing herself with the hotel's markets, the area, and the resort's facilities and amenities. She also spent a sig- nificant amount of time learning the job of front office manager and concluded that it is significantly different from that of assistant front office manager in a smaller property. The front office staff are young, mostly students, who are in South Florida for the weather and the social amenities. Many want to become actors and are active in dinner the- aters and small theater companies in the greater Miami area. For the most part, they are bright and attractive people, but they lack the professionalism that comes from a solid core of knowledge and training. Among the things that concern Jennifer as FOM are the following: that are out of order, not clean, or already occupied. Four times over the last six weeks, cruel and demeaning practical jokes have been played on the front office assistant man- ager and the manager on duty during the evening. Guest complaints, either in person or by letter, about the hotel, its services, and its staff have more than doubled over previ- ous years and are outpacing complimen- tary letters and comments by a ratio of two to one. Jennifer believes her relations with her staff are pretty good. Her relationships, how- ever, with other managers in the hotel are strained, particularly with housekeeping and sales As Jennifer seeks to understand the com- plexities of these problems, she decides to compile a list of their possible causes. What items might be on this list? What form could their potential solutions take? Be sure to include rationales for the solu- tions and a plan that will allow her to demon- strate to top management that the analysis and solutions are likely to result in resolutions of these difficulties Several members of a national associa- tion board of directors complained of rude treatment while checking out of the hotel. Several times a week, after guests have checked in, they are escorted to rooms