please provide correct answer to the 2 questions

You're a customer service manager of a big e-commerce marketplace, and you recently noticed several complaints from drivers that packages weigh more than they should, because the shift operators are putting too much packaging material in the distribution center. What waste does this represent? Inventory Motion Waiting Over-processing Which ONE of the options below could be implemented to reduce the problem identified above? Clear understanding of the customer's expectations and correct translation into specifications, which are then followed by design and production. Challenge the current layout and try to minimize the transportation of material from one function to another. Check: can idle time be filled in other ways? (quality checks, cleaning, material handling etc.)