please provide enough information and write in plain english

Situation 1 You are a salesperson at a jewelry counter and observe a professionally dressed female customer waiting in line for several minutes. She is checking her watch frequently, anxiously looking around, and sighing often. When she arrives at the counter, she makes direct eye contact with you and with- out smiling states, "I want to buy a 16-inch 14-karat gold twisted-link necklace like the one advertised in today's paper. I also want a small gold heart pendant and would like these to cost no more than $125. Can you help me? Oh yes, I almost forgot. Wrap that in birthday paper. This gift is for my daughter's birthday." Situation 2 You stop by the office of a director of a department that provides data you use to prepare your end-of- month reports. As you look around, you see a photograph of his family. Your coworker smiles weakly and asks you to have a seat. As you begin to state your purpose by saying, "Thanks for taking the time to see me Mr. Cohen," he interrupts and says, "Call me Lenny, please." Sivun der du Sudu pieds answer the following questions in an MS Word document. 1. What behavioral style are being exhibited in the situation? 3. What strategy will you use to remedy the situation? (Based on the behavioral style you're dealing with) ment