PLEASE READ AND ANSWER QUESTIONS BELOW:

Background On April 12th, 2018, Rashon Nelson and Donte Robinson walked into a Starbucks located in downtown Philadelphia. Immediately after entering the store, Rashon asked to use the restroom. The Starbucks manager denied the request, stating that only paying customers could use the restroom. While Starbucks holds to a safe and welcoming [environment] for everyone, the company did not have a universal policy on rendering services to non-paying customers. Therefore, this decision was at the discretion of the manager. Following the request denial, Rashon walked over and joined Donte at a table. The manager approached the two men and asked if they needed help. In response, they stated that, Were fine, were waiting for a meeting, well be out really quick. Rashon and Donte entered the Starbucks at approximately 4:35 at 4:37, a call was made to the local police department requesting to remove Rashon and Donte for trespassing. The police arrived, placed Rashon and Donte in handcuffs, and removed them from the store. During the arrest, their business partner (Andrew Yaffe) arrived for the meeting. A video from another person in the store, was taken of the arrest; it went viral. Aftermath As the incident gained international attention, it became widely regarded that the Starbucks manager (and by association, Starbucks) acted in a discriminatory and racist manner toward Rashon and Donte, both black men. As attention to the incident grew, rampant and sharp criticism of Starbucks and the behavior of its employees flooded social media. #BoycottStarbucks trended on Twitter. Two days later, on April 14th , Starbucks dropped all charges, and Kevin Johnson (CEO of Starbucks) issued a company apology. The apology included three main elements: (1) a formal apology to Rashon and Donte, (2) a statement of plans to investigate facts and make changes, and (3) a statement that Starbucks is opposed to discrimination and racial profiling. In the statement Kevin Johnson called the incident, a disheartening situation...that led to a reprehensible outcome. On April 15th, protests occurred at several locations, including the site of the incident. On April 17th , Kevin Johnson met with Rashon and Donte. The same day, Starbucks announced a plan to stop operations on May 29th to conduct implicit (or unconscious) racial-bias training. Approximately one month later, on May 20 th , Starbucks adjusted its policy on nonpaying guests, formally granting access to sitting areas and restrooms for nonpaying guests. This was termed the Use of Third Place Policy. with the aim of fostering a culture of warmth and belonging where everyone is welcome...[and] to help maintain the third place environment in alignment with our mission to inspire and nurture the human spirit one person, one cup and one neighborhood at a time. On June 8th , the Philadelphia police department reformed its policies on arrests related to trespassing.

1)The strong response by the general public to the manager calling the police on Rashon Nelson and Donte Robinson would be an example of what type of external force within the community of stakeholders? A. Governmental forces B. Economic forces C. Competitor forces D. Sociocultural forces

2) Based on the information in the case study, what approach did Starbucks take to promote high ethical standards following what happened? A. Redefine their mission statement B. Conduct training on technical skills C. Conduct unconscious bias training D. Promote whistleblower programs

3) What ethical test could the manager have used before calling the police on Rashon Nelson and Donte Robinson? A. The organizational behavior test; is this normal behavior in an organization? B. The golden rule test; is this how I would want to be treated? C. The self-efficacy test; am I able to do this behavior? D. The daily interaction test; what would happen if I did this every day?