please read and solve this case study.This report should detail the approach you will take to deliver the project at LOCLBus and will detail best practice in Project management.you should analyze;

-balancing cost-time and quality

-stakeholder investment

-risk management

-team structure between the companies

-plan for strong communications with the selected supplier

-supplier choice and management

-project management process and methods to be used

you will need to include;

1. a risk register

2. a project plan using the tasks that have been outlined in the internal document included in the case study. will need to show tasks,task order and dates along with a total project length. you can assume the project starts on 1st may 2020

3.a stakeholder matrix

4.project charter

TO LOCBtered in and 2. LOL Bus require the own custom motel, This will be we comery image and provide for to the customer) via the different payment methods. They plan to be defined to understanding and color the mobile development. A quote has been included in Appendix 2 thelp you 3. A Risk register will need to be produced to understand the LOCBS project delivery phase and the use of the new in the root. A template is velble in the course bestbook and in lecturer) Key delivery phases The CEO of LOCBus has given you the following document which will outine the key phases they believe must be completed, but of course, you are expected to add to these and laberite in line with best practice as you think is suitable. It will give you a briefing of how the company feel they need to progress and the resources you may need LOCLB removal of cash payments strategy planning document - INTERNAL CONFIDENTIAL Removal of cash payments at LOCLBus Ltd. Overview LOCLB Lad rebus operator in the East of England in the UK Wiese of covering from ingemines to water vehicles, are a well known independent operator in the region, second only to the main contract. First Group who operate the main local uthority contracts in the region In response to demand from customers and the local authorities who contract LOCLBusto sperate key services on their behalf the management team have decided at a recent board meeting to stop accepting cash payments on all services where customers pay the driver to not, for instance on school services and replace cash with card payments and they hopean App for mobile devices. The board rates is a huge change for them as since the Inauguration in 1972, the only way they have accepted payment is via cash and 2.7m per year, around 40% of their revenue the rest being from local authority payments and other commercial contracts You have been recruited due to your experience in commercial vehicles, to project manage this process, from fact finding to to roll out of the first phase card payments on vehicle to the rol our which will cover Contactless card. Apple Pay and Android payments and the App which will allow customers to buy virtual sokets in advance. The current status is that the project has been discussed, and you have some puidance documents from the board, but nothing has been started yet. You are expected to plan the complete process, and write a discussion report which will go to the board in the form of a 2500 writion report and supporting documents outlining the key steps in the project On your first day in the office you bring your trusted guide books Project Management by Harvey Mayor and the PMBOK Guide from the Project Management. You will be referencing these as best practice and anything else you think is suitable in terms of sources You admit to feeling a liste overwhelmed by the new job, but with the tools and techniques you have learnt and guidance from best practice you think they set man to the moon you can do anything Further information and tips to help you complete and create your project plan: 1. LOCLBus plan to buy the equipment, that includes card reader, control system and web based storage and part of the project which will be to source a suitable supplier who will Project Phase Start up and recruitment Key People Person Mike Jones (CEO) Tender Suppliers Jenny Gooding (CFO) Recruit Project Manage Build Admin support om Working with PM to outline suppliers for equipment back end services and IT partner Sign oft for your plan Fleet workshop will need access to the hardware Board PM (You Agree Project Plan (Ph. 1) Supply prototype new transaction terminale vehicles to feet workshop Work with foot workshop to understand requirements for Implementation of terminal in vehicles Hassan Khan (Fleet Manager) How does this work with various vehicle configs? poc Margement Assignment Case Study There Implement phase changes P. Anderson debord that will ne promene on and on Lead the phase of the price w Sy The wilde dating trading problem Full roll-out All wolved parties Test them in conjunction You, Bernarding Test the system out on a with cash payment on one Operation Manager to col route fort rero de LTE signal for payment access tonders Agre system to be used in S.King. You Board Based on got Supplier Start App development Nking (IT Manager Software development of the mobile app including the style design layout and release to the sand Playstore platforms Age Project Plan for Ph 2 Board Tender and approve payments J. Gooding Manage the quotation and provider suppler selection process with suitable tender documentation in with the company standards this will include regular reviews with the management board Start marketing campaign Ward (Marketing Signage on busies, in local Exec) press and website to talk about the new change also inform existing customers of upcoming cessation of cash payments Assignment Deliverables You are required to deliver a 2500 word report on "Best practices in Prayevery for a regional transport provider' This report should the approach you will take to deliver the project at LOCLBus and will detail best ction in Proyed Management including, but not limited to Balancing cost, time and quality Stakeholder involvement Risk Management Team structure between the three companies Plan for strong communications with the selected suppliers and internal com Supplier choice and management Project management processes and methods to be used methodology Rollout Phase 1 Operations dept. Fleet Team will be responsible Workshop, Finance for the complete Installation of system into the vehicle feet and any server related equipment at the workshop, storage and holding locations M. Jones The project office team will lead regular project reviews with each stakeholder internal and Review of Phase 1 You will also additionally need to include the following (As Appendix A, B, C and D the report) 1. A Risk Register Management Assignment Case Study 2. A Project Plan using the tasks that have been outlined in the internal document included in the case study and any extra steps you think are needed in be in any were you want, but will need to show tasks, task order and des along with a total project lenge. You can use the project starta on 1st May 2020 3. A Solder Mark 4. Project charter-one page mam This document will need to include references to academic Works where appropriate and any industry bodies (Arlon, PMI pre need to be trend w more the property. The is to define the content layout wingi Lunctionality and operations are proud wil in uw email project Appendix 1. Pole Star system per Applier "Pole Sur has provided a response to the request from LOCLB for the cash payment system which one implementation timings and phases. Pole Smart leaders in chess solutions and provide sol customers a complete package including software development control units and integration with the end customer requirements. Pole Star have recently completed firing and operating a caress solution sro buses in Sydney, Australia Pole Star have an off the shor solution, but would need a level of customization to meet LOCBus project requirements and have provided the coasted below. There is a plan to deliver the project based on their existing technology platform that includes a mobile app prepaid cards, contacts and Rover for people with revelvouchers LOCLBus has asked for a solution to provide customers reduced cost or tree is depending on time of day, events, loyalty scheme and special offers. This type of technology is new to Pole Star and currently there is no capability to integrate this into their existing solution, which wa cause additional costs and timing. Pole Star are extremely busy with other customer projects and there is limited engineering resource to implement this functionality and features Timing for implementation is under negotiation, but LOCLBS management are demanding this functionality is implemented on launch The plan is to install the equipment using the in-house maintenance an, who will be split across different she doo to the physical location of LOCBus and eliminate any effects on the scheduling of the vehicles. Due to the complex system, the IT server will be set up 3 months before the vehicle integration is planned and intesting to be completed, to resolve any problems before the equipment is fined to the vehicles. There will be training provided to all the staff of LOCL Bus that includes accounts team, bus drivers, maintenance staff and management The mobile app will be custom developed with LOCL Bus branding and imaging, but Pole Star are concerned on project timing and for management direction on the look and feel of how LOCLB will come to the customer be the move to payment and how concerns that some customers will change to the competitors do they with payments. Pole Star and LOCLB will enter to a personversement company to root advert campaign on TV, radio internet and social media to inform the customer base on timing and how to prepaid for the services LOC.Bus company will start in with a section outomer base on a single video gain knowledge and experience, they will use this entre otroll out the complete of vehicles Pole Star's engineering facility is based in California, US with a sales team based in Cologne Germany Bon companies will establish a project structure, which will include lead project managers, applications, integration and sing validation Due to the pillolan formal roles and responsibilities have been defined as Mr Wolgang tron Pole Sur managing the project and acting as single point of contacto LOCBS company. The la structure within LOL Bus has yet to be defined as this is the first time they have worked with a technology company there are some questions about who should lead the team. In the short construct a suitable project team once the project has started LOCBS De maintenance and service manager Smith will lead the project and The aim to provide a phased roll out of the system in different locations and vides, there is risk to the system not working and customer problems. Risks include poor quality installation lack of suitable training to the stat customers not understanding how to prepaid for travel credit and payment processing Anisk mitigation plan will be established by the project for team and will be updated within the supplier review meetings The following polers have provided costs for the system Server Control unik Wiring Software Integration Total testing 08032 12,111 Pole Star Dia System 1803 802 05404 (2322 project Management Assignment Case Study 245 Tri Technology E1032 AM Solutions 783 66 7202 3022 11,567 353 74 8076 5022 14,308 Appendix 2 The supplier "Ape Software" have supplied the following quote for a mobile app for bus riders: Dear Mike Please find attached our quote for a mobile App for your users to be able to add money to a digital wallet (We support major credit cards and PayPal) and then generate e-tickets that can be read by a QR code reader on the bus to verify they have paid for that journey. If the QR code cannot be read for any reason, users will be able to generate an unique token that can be shown to the driver and noted down for future verification. Our Ape Software "Monkey Rider App is being used by 7 transport providers in the UK currently and handles 78m of transactions a year. We can of course brand and name the App to fit with LOCLBus if you wish. Please note, you can support users with the system themselves, or we can do this for you and provide 24/7/365 digital support and phone line. We hope you find the following quote acceptable, and please do not hesitate to reach out to me or my colleague Tony Lewis should you wish to start the ball rolling. With very best wishes, Ms. Stephanie Dylan EMEA Sales Ape Software UK Ltd Licence for Monkey Rider for up to 100 vehicles - 27,000 Branding to LOCLBus Brand (Optional) - 5000 Maintenance - 595 per 12 months User support (Optional) 2000 per 12 months Note: Charge to add funds to wallet in the app-2% of Net Money transfer per transaction (.e. your user loads 100, we transfer you 98) TO LOCBtered in and 2. LOL Bus require the own custom motel, This will be we comery image and provide for to the customer) via the different payment methods. They plan to be defined to understanding and color the mobile development. A quote has been included in Appendix 2 thelp you 3. A Risk register will need to be produced to understand the LOCBS project delivery phase and the use of the new in the root. A template is velble in the course bestbook and in lecturer) Key delivery phases The CEO of LOCBus has given you the following document which will outine the key phases they believe must be completed, but of course, you are expected to add to these and laberite in line with best practice as you think is suitable. It will give you a briefing of how the company feel they need to progress and the resources you may need LOCLB removal of cash payments strategy planning document - INTERNAL CONFIDENTIAL Removal of cash payments at LOCLBus Ltd. Overview LOCLB Lad rebus operator in the East of England in the UK Wiese of covering from ingemines to water vehicles, are a well known independent operator in the region, second only to the main contract. First Group who operate the main local uthority contracts in the region In response to demand from customers and the local authorities who contract LOCLBusto sperate key services on their behalf the management team have decided at a recent board meeting to stop accepting cash payments on all services where customers pay the driver to not, for instance on school services and replace cash with card payments and they hopean App for mobile devices. The board rates is a huge change for them as since the Inauguration in 1972, the only way they have accepted payment is via cash and 2.7m per year, around 40% of their revenue the rest being from local authority payments and other commercial contracts You have been recruited due to your experience in commercial vehicles, to project manage this process, from fact finding to to roll out of the first phase card payments on vehicle to the rol our which will cover Contactless card. Apple Pay and Android payments and the App which will allow customers to buy virtual sokets in advance. The current status is that the project has been discussed, and you have some puidance documents from the board, but nothing has been started yet. You are expected to plan the complete process, and write a discussion report which will go to the board in the form of a 2500 writion report and supporting documents outlining the key steps in the project On your first day in the office you bring your trusted guide books Project Management by Harvey Mayor and the PMBOK Guide from the Project Management. You will be referencing these as best practice and anything else you think is suitable in terms of sources You admit to feeling a liste overwhelmed by the new job, but with the tools and techniques you have learnt and guidance from best practice you think they set man to the moon you can do anything Further information and tips to help you complete and create your project plan: 1. LOCLBus plan to buy the equipment, that includes card reader, control system and web based storage and part of the project which will be to source a suitable supplier who will Project Phase Start up and recruitment Key People Person Mike Jones (CEO) Tender Suppliers Jenny Gooding (CFO) Recruit Project Manage Build Admin support om Working with PM to outline suppliers for equipment back end services and IT partner Sign oft for your plan Fleet workshop will need access to the hardware Board PM (You Agree Project Plan (Ph. 1) Supply prototype new transaction terminale vehicles to feet workshop Work with foot workshop to understand requirements for Implementation of terminal in vehicles Hassan Khan (Fleet Manager) How does this work with various vehicle configs? poc Margement Assignment Case Study There Implement phase changes P. Anderson debord that will ne promene on and on Lead the phase of the price w Sy The wilde dating trading problem Full roll-out All wolved parties Test them in conjunction You, Bernarding Test the system out on a with cash payment on one Operation Manager to col route fort rero de LTE signal for payment access tonders Agre system to be used in S.King. You Board Based on got Supplier Start App development Nking (IT Manager Software development of the mobile app including the style design layout and release to the sand Playstore platforms Age Project Plan for Ph 2 Board Tender and approve payments J. Gooding Manage the quotation and provider suppler selection process with suitable tender documentation in with the company standards this will include regular reviews with the management board Start marketing campaign Ward (Marketing Signage on busies, in local Exec) press and website to talk about the new change also inform existing customers of upcoming cessation of cash payments Assignment Deliverables You are required to deliver a 2500 word report on "Best practices in Prayevery for a regional transport provider' This report should the approach you will take to deliver the project at LOCLBus and will detail best ction in Proyed Management including, but not limited to Balancing cost, time and quality Stakeholder involvement Risk Management Team structure between the three companies Plan for strong communications with the selected suppliers and internal com Supplier choice and management Project management processes and methods to be used methodology Rollout Phase 1 Operations dept. Fleet Team will be responsible Workshop, Finance for the complete Installation of system into the vehicle feet and any server related equipment at the workshop, storage and holding locations M. Jones The project office team will lead regular project reviews with each stakeholder internal and Review of Phase 1 You will also additionally need to include the following (As Appendix A, B, C and D the report) 1. A Risk Register Management Assignment Case Study 2. A Project Plan using the tasks that have been outlined in the internal document included in the case study and any extra steps you think are needed in be in any were you want, but will need to show tasks, task order and des along with a total project lenge. You can use the project starta on 1st May 2020 3. A Solder Mark 4. Project charter-one page mam This document will need to include references to academic Works where appropriate and any industry bodies (Arlon, PMI pre need to be trend w more the property. The is to define the content layout wingi Lunctionality and operations are proud wil in uw email project Appendix 1. Pole Star system per Applier "Pole Sur has provided a response to the request from LOCLB for the cash payment system which one implementation timings and phases. Pole Smart leaders in chess solutions and provide sol customers a complete package including software development control units and integration with the end customer requirements. Pole Star have recently completed firing and operating a caress solution sro buses in Sydney, Australia Pole Star have an off the shor solution, but would need a level of customization to meet LOCBus project requirements and have provided the coasted below. There is a plan to deliver the project based on their existing technology platform that includes a mobile app prepaid cards, contacts and Rover for people with revelvouchers LOCLBus has asked for a solution to provide customers reduced cost or tree is depending on time of day, events, loyalty scheme and special offers. This type of technology is new to Pole Star and currently there is no capability to integrate this into their existing solution, which wa cause additional costs and timing. Pole Star are extremely busy with other customer projects and there is limited engineering resource to implement this functionality and features Timing for implementation is under negotiation, but LOCLBS management are demanding this functionality is implemented on launch The plan is to install the equipment using the in-house maintenance an, who will be split across different she doo to the physical location of LOCBus and eliminate any effects on the scheduling of the vehicles. Due to the complex system, the IT server will be set up 3 months before the vehicle integration is planned and intesting to be completed, to resolve any problems before the equipment is fined to the vehicles. There will be training provided to all the staff of LOCL Bus that includes accounts team, bus drivers, maintenance staff and management The mobile app will be custom developed with LOCL Bus branding and imaging, but Pole Star are concerned on project timing and for management direction on the look and feel of how LOCLB will come to the customer be the move to payment and how concerns that some customers will change to the competitors do they with payments. Pole Star and LOCLB will enter to a personversement company to root advert campaign on TV, radio internet and social media to inform the customer base on timing and how to prepaid for the services LOC.Bus company will start in with a section outomer base on a single video gain knowledge and experience, they will use this entre otroll out the complete of vehicles Pole Star's engineering facility is based in California, US with a sales team based in Cologne Germany Bon companies will establish a project structure, which will include lead project managers, applications, integration and sing validation Due to the pillolan formal roles and responsibilities have been defined as Mr Wolgang tron Pole Sur managing the project and acting as single point of contacto LOCBS company. The la structure within LOL Bus has yet to be defined as this is the first time they have worked with a technology company there are some questions about who should lead the team. In the short construct a suitable project team once the project has started LOCBS De maintenance and service manager Smith will lead the project and The aim to provide a phased roll out of the system in different locations and vides, there is risk to the system not working and customer problems. Risks include poor quality installation lack of suitable training to the stat customers not understanding how to prepaid for travel credit and payment processing Anisk mitigation plan will be established by the project for team and will be updated within the supplier review meetings The following polers have provided costs for the system Server Control unik Wiring Software Integration Total testing 08032 12,111 Pole Star Dia System 1803 802 05404 (2322 project Management Assignment Case Study 245 Tri Technology E1032 AM Solutions 783 66 7202 3022 11,567 353 74 8076 5022 14,308 Appendix 2 The supplier "Ape Software" have supplied the following quote for a mobile app for bus riders: Dear Mike Please find attached our quote for a mobile App for your users to be able to add money to a digital wallet (We support major credit cards and PayPal) and then generate e-tickets that can be read by a QR code reader on the bus to verify they have paid for that journey. If the QR code cannot be read for any reason, users will be able to generate an unique token that can be shown to the driver and noted down for future verification. Our Ape Software "Monkey Rider App is being used by 7 transport providers in the UK currently and handles 78m of transactions a year. We can of course brand and name the App to fit with LOCLBus if you wish. Please note, you can support users with the system themselves, or we can do this for you and provide 24/7/365 digital support and phone line. We hope you find the following quote acceptable, and please do not hesitate to reach out to me or my colleague Tony Lewis should you wish to start the ball rolling. With very best wishes, Ms. Stephanie Dylan EMEA Sales Ape Software UK Ltd Licence for Monkey Rider for up to 100 vehicles - 27,000 Branding to LOCLBus Brand (Optional) - 5000 Maintenance - 595 per 12 months User support (Optional) 2000 per 12 months Note: Charge to add funds to wallet in the app-2% of Net Money transfer per transaction (.e. your user loads 100, we transfer you 98)