Please read the case from Chapter 8: Training Jiffy Lube service technicians on new products (pp. 389) and answer the questions (75 points) What technology method(s) would you recommend to train the technicians? Please explain why and how To improve productivity and efficiency with Jiffy Lube Service Technicians trainings must be geared toward Training Jiffy Lube Service Technicians on New Products Jiffy Lube International, the vehicle maintenance company, is committed to providing a fast, high- quality, worry-free service experience for its customers. Jiffy Lube's technicians provide a number. of services, including changing a vehicle's oil, tire balancing, flushing cooling systems, and replacing worn-out windshield wipers. Jiffy Lube's service technicians need to be up to date on the latest products and service requirements for cars and trucks and provide consistent, excellent customer service. As a result, training is critical for Jiffy Lube's success and a top company priority for achieving continued operational excellence. One new product that has been introduced for cars and vehicles is synthetic motor oil, which is required by many new models but can benefit the engines of older models too. Although many car and truck manufacturers recommend that vehicle owners use specialty oils such as synthetic and high-mileage motor oils, Jiffy Lube found that the proportion of specialty oils sold was low. A needs assessment showed that service technicians were not knowledgeable about or effectively communicating the benefits of specialty page 389motor oils. This suggested that training was necessary. It is difficult for Jiffy Lube's service technicians, many of whom work for franchised stores, to attend face-to-face classes. Therefore, technology-delivered training is a realistic learning solution