Please read the case study below, and then answer the questions that follow.

You have been working as a general manager for a small gasket company for several years. You have been able to increase the companys sales from $10 million 3 years ago to $17 million last year. However, several of your employees are starting to complain. The owner of the company has told you that the employees feel like you are micromanaging them. They say that you will not let them do their job and that you are always hovering around them. The owner has asked to meet with you to address these concerns.

1 of 10

As the general manager, you are also a leader in the company. Which of the following actions would best exemplify your role as a leader?

Determining employee roles and responsibilities

Leaving teams to develop their own rules

Fostering teamwork

Inhibiting communication across teams

2 of 10

As a leader in this organization, which of the following set of outcomes would best describe the interactive process between you and your team?

Group cohesiveness and task performance

Group superiority and group cohesiveness

Task performance and group maintenance

Group cohesiveness and group maintenance

Task performance and group superiority

3 of 10

Based on the comments from your team, which of the following bases of power are you using to influence them?

Reward

Position

Passive

Coercive

Legitimate

4 of 10

What kind of leadership strategy are you using if you address the concerns of your team by telling them that the reason you micromanage is that a few years ago you left another group of workers to manage themselves and their quality of work went down?

Mission statement

Referent base of power

Carrot and sticks approach

Storytelling

Reward base of power

5 of 10

As the general manager, one of your key responsibilities is to evaluate and take corrective action concerning the allocation and use of human, financial, and material resources. Which of your managerial responsibilities does this describe?

Coordinating

Internal consulting

Supervision

Long-range planning

Controlling

6 of 10

The owner of the company tells you that as the general manager, one of your critical roles is to train, counsel, motivate, and direct your subordinates. Which of the following roles does this represent?

Leader

Liaison

Disseminator

Spokesperson

Figurehead

7 of 10

Which of the following types of conflict does your team have with you as their general manager?

Affective

Behavioral

Cognitive

Intrapersonal

Goal

8 of 10

In which stage of the conflict process were your employees when they went to the owner of the company to discuss the issues they are having with you?

Conceptualization

Behavior

Outcome

Frustration

Assessment

9 of 10

In which stage of the conflict process were you when you discussed your employees' concerns with the owner of the company?

Outcome

Formation

Conceptualization

Frustration

Behavior

10 of 10

In which type of conflict strategy are you engaging if you acknowledge your employees' concerns about your behavior but do not do not change your behavior?

Character assassination

Secrecy

Administrative action

Due process nonaction

Nonaction

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