Question: Please read the case study on the page 4 94 Omnichannel Transformation Argos and LLamasoft (201 7 ) in your textbook and answer the following

Please read the case study on the page 494 Omnichannel Transformation Argos and LLamasoft (2017) in your textbook and answer the following questions in the form of team activities.

Questions:

1. What are the major components of customer satisfaction? Has this organization considered all the major components of customer satisfaction in this case study? Develop your analysis by focusing on the strengths and weaknesses of this company.

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