Please refer to attachment

Problem 2. (5 points) A car manufacturer concerns about poor customer satisfaction at one of its dealerships. The management decides to evaluate the customer satisfaction at the dealer by randomly surveying its 40 customers. According to its policy, the management can fine the dealer if the number of customers unsatisfied is between 14 and 18. The management can even dissolve the dealer if the number of unsatisfied customers is greater than 18. The management knows that sampling errors exist and recognizes that customer satisfaction is approximately 70% for its cars. a) What is the probability that the management fines the dealer simply because of sample errors? b) How about the probability that the management dissolves the dealership