PLEASE REFER TO THE CASE STUDY AND ANSWER QUESTION BELOW.

(20 MARKS)

CASE STUDY Disruption is here to stay Technology is rapidly changing every element of industry and enabling the agile adaptation of supply chains for challenge after challenge, from tsunamis to trade- wars and now a global pandemic. Today, disruption is the new normal, and it is affecting supply chains more frequently. The magnitude and frequency of this disruption has been escalating, partly due to the globalisation of supply chains, and new risks presented by geopolitical and climate change issues. Disruption is here to stay, yet those that take advantage of disruption and changing demand are more likely to succeed. While manufacturers have suffered with supply chain disruption, online retailers such as Amazon have profited. The shift online has required many businesses to hastily adapt their business processes to ensure survival. Excerpt taken from article titled "Building resilience into a Supply Chain 4.0 strategy" by lan TerBlanche, 30 May 2021 With the new normal being in place on all supply chains, discuss FIVE (5) points that retailers need to embrace for this adjustment