Please review this resume and let me know what changes I should make to the resume to get selected for an interview as a Project manager. PLEASE do not use CHAT GPT since I have not been able to receive a proper response to that.

URVI S.

PROFESSIONAL SUMMARY

Ambitious Project Manager skilled in managing large, complex IT projects. Strong aptitude for developing project plans and overseeing implementation, monitoring milestones and progress, and developing relationships with clients and other stakeholders. Adept in leading cross-functional teams and managing multiple projects simultaneously to meet deadlines and budget parameters.

SKILLS

Customer Management Project Management Risk Management Decision-making Resource Management Training Facilitation Cross Functional Teamwork Systems Implementations

Business Development Agile Methodologies Project Execution Project Control Partner Management Team Management Conflict Resolution Customer Satisfaction Excellent Communication Organizational Skills

Leadership Budget Management Program Management Schedule Management Knowledge Management Customer Management Stakeholder Management Project Management Project Execution Relationship Management

WORK HISTORY

PROJECT MANAGER INTERN 08/2022 - 05/2023 Illinois State Department of Innovation and Technology, Springfield, IL, USA Tracked project performance to analyze successful completion of short- and long-term goals. Identified project scopes, constraints, risks, and deadlines. Supported project managers in managing schedules and milestones. Prepared and filed documents and collected data to track performance and efficiency. Assisted project managers by tracking, organizing, and analyzing project financial information. Assisted project managers by tracking, organizing, and analyzing project financial information. Used Portfolio Project management software to generate and maintain comprehensive project documentation. Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts. Reported regularly to managers on project budget, progress, and technical problems. Built successful project plans in MS Project covering objectives, resources and staffing to meet schedules. Successfully managed and completed "Chatbot Project" single-handedly using Google Dialog Flow for Enterprise and Portfolio Management office of Department of Innovation and Technology. Prepared a PPT, trained and conducted Pilot class training with Internal stakeholders to pass on the knowledge on building and maintaining the Chatbot through Google Dialog Flow. Generated visual reports for presentations, providing essential information to the team. Confirmed meeting of deadlines and goals throughout project, preventing overdue deliverables. Worked with senior project managers to assist with day-to-day functions. Performed SWOT analysis to identify opportunities and threats to enhance and mitigate them. Responsible for preparing and presenting Program Status Reviews to senior management and relevant stakeholders. Prioritized tasks based on importance while meeting tight deadlines without compromising quality. IT PROJECT COORDINATOR 06/2019 - 12/2021 Uplers Solutions Pvt. Ltd, Ahmedabad, Gujarat, India Persuasive in communicating and negotiating with internal team members, vendors, and other stakeholders. Consistently maintained high customer satisfaction ratings. Exceeded sales goals by average of 85% in 2021. Led team of Project Coordinators and Software Developers to achieve Delight and Positive Video Testimonials from clients, earning recognition from upper management and financial reward. Improved delivery of email templates and product deliverables by Cross checking and verifying end result to original request of client, realizing overall increase in customer satisfaction and cost efficiency. Kept projects on-track with decisive supervision and quick problem-solving Tracked project and team member performance closely to quickly intervene in mistakes or delays. Followed and implemented all the phases of Software Development Life Cycle (SDLC). Documented and communicated project status and strategic recommendations to customer, team and Senior Management. Worked with Project Manager to reduce the bug rate by 34% in all the segments assigned through Agile methodologies. Enhanced the project vision by understanding the customer requirements and recommended suggestions based on internal technical and business expertise. Business and Customer Support to deliver projects successfully. Delivered all the high-quality projects on time and on budget Handle every phase of the project lifecycle including project discovery, planning, designing, technical development, implementation and cloud-based deployment. Delivered all the high-quality projects on time and on budget. Collaborate with cross-functional teams in Product, Engineering, User Experience, Sales, Business and Customer Support to deliver projects successfully. IT PROJECT COORDINATOR 03/2021 to 12/2021 Client: Pfizer, AstraZeneca (Uplers Solutions Pvt.Ltd.) Forecasted, scheduled, and monitored project timelines, personnel performance, and cost efficiency. Handled daily email and phone interactions with clients to provide updates on projects and handle issues. Designed models to predict project costs more accurately. Proposed or approved modifications to project plans. Allocated resources related to staff, materials, and budgetary allowances. Produced thorough, accurate and timely reports of project activities. Conducted reviews of project deliverables for accuracy and completeness, ensuring adherence to quality standards. Maintained up-to-date documentation for all aspects of each assigned project including scope changes, risks assessments, action items lists and other relevant information. Analyzed customer requirements and translated them into detailed functional designs for development teams. Gathered feedback from stakeholders to refine project specifications as needed. Lead a successful transition from traditional waterfall methodology to agile development process. IT PROJECT COORDINATOR 09/2020 to 02/2021 Client: Disney (Uplers Solutions Pvt.Ltd.) Developed quality assurance controls for design approaches. Diminished project gaps to promote smooth workflow. Introduced change improvement plans to achieve goals, methodologies, and initiatives. Conducted regular meetings with key stakeholders to review progress against milestones and discuss any issues or concerns arising from the project lifecycle. Monitored progress throughout the development process, making necessary adjustments as needed to meet deadlines and budgets. Developed and implemented effective project management processes to ensure smooth delivery of projects on time and within budget. Prepared detailed reports for senior management highlighting successes, risks, and recommendations for future projects. Identified areas of improvement in existing systems, recommending modifications as needed to improve efficiency and effectiveness. Performed cost-benefit analyses for proposed IT initiatives. Designed training programs for users on new systems or software applications. Generated innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box. IT PROJECT COORDINATOR 02/2020 to 08/2020 Client: Oracle (Uplers Solutions Pvt.Ltd.) Discussed proposals with vendors, contractors, and facility review boards. Evaluated data and conducted ROI analyses to measure success of projects and programs. Introduced change improvement plans to achieve goals, methodologies, and initiatives. Identified gaps across projects and strategies and recommended resolution methods. Generated project documentation including charters, status reports, and presentations. Organized and led kickoff and status meetings to communicate project expectations prior to project execution. Provided leadership during times of ambiguity or uncertainty while motivating the team. Documented lessons learned from each project in order to optimize future processes. Analyzed data from past projects to identify areas for improvement in future efforts. Ensured compliance with relevant regulations throughout the life cycle of each project. Demonstrated leadership in managing teams of up to 30 employees, utilizing effective problem-solving techniques. IT PROJECT COORDINATOR 09/2019 to 01/2020 Client: Warner Bros (Uplers Solutions Pvt.Ltd.) Updated and distributed weekly project schedules and milestones Collaborated with cross-functional teams to draft project schedules and plans Set project goals and schedule with owners and team members. Led meetings to detail project milestones, brainstorm ideas and determine appropriate techniques to manage tasks. Negotiated pricing agreements with vendors for hardware and software purchases. Coordinated and managed day-to-day operations of IT department by overseeing projects and providing technical support to staff. Facilitated communication between teams during the implementation process. Fostered a culture that encourages innovation through creative problem-solving techniques. Analyzed business and Project requirements to design appropriate IT solutions. Identified potential risks associated with proposed changes in technology. Provided leadership during times of ambiguity or uncertainty while motivating the team. IT PROJECT COORDINATOR 06/2019 to 09/2019 Client: Facebook (Uplers Solutions Pvt.Ltd.) Oversaw adherence to project timelines and budget constraints. Prioritized needs and delegated assignments to handle multiple projects simultaneously. Assessed, monitored and reported on work progression. Assigned and reviewed work from systems analysts, programmers and software developers. Managed software development lifecycle from conception to deployment. Conducted research on emerging ESPs and technologies to identify potential solutions for project needs. Generated detailed reports outlining the status of each project at regular intervals. Ensured compliance with company policies, procedures, and external regulations throughout the project lifecycle. Provided technical guidance and mentorship to junior team members as required. Implemented change control systems to ensure modifications are properly documented and approved prior to implementation. Successfully managed multiple projects with tight deadlines and budgets while consistently meeting customer requirements.

EDUCATION

University of Illinois, Springfield, IL (January 2022 - May 2023) Master of Science, Computer Science GPA: 3.55/4 GTU (Gujarat Technological University), Ahmedabad, India, India (August 2015 - May 2019) Bachelor of Engineering, Computer Engineering SPI: 8.96/10, CGPA: 7.52/10

CERTIFICATIONS

Certified Project Manager (CPM) Certified Portfolio, Program & Project Manager (C3PM) Certified in the Governance of Enterprise IT (CGEIT) Certified on Teamwork & Team building Leveraging MS teams for Project Management

TECHNICAL SKILLS

Tools - JIRA, Asana, Wrike, Basecamp, Trello, Salesforce, MS project, Azure DevOps, MS Visio, MS teams, PPM backend system. Power BI (Business Intelligence), Risk Registers, Issue Logs, Tableau, MS PowerPoint, Kanban boards, Agile project management plugins/extensions. Technologies/ Integrated ESP Automations: C, C++, HTML, CSS, JavaScript, Java, C#, SQL, Google Dialog Flow, Google Cloud Platform, Amazon Web Services (AWS)Salesforce Marketing Cloud (SFMC) Mailchimp, Campaign Monitor, HubSpot - HUBL, Klaviyo, Mautic, Marketo, SFMC, Epsilon Harmony.