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Using a plastic room card, MGMT Boutique Inc. wants to implement a self-service checkout process for guests charging a purchase to their room. (a) Explain what business processes are and how they are related to information systems. (6 marks) (b) Currently all sales are done at the POS terminal, but Management has settled on a "to-be" process that involves a handheld tablet with an attached card reader. (i) Explain what is an "as-is" versus a "to-be" process. Suggest ONE advantages and ONE disadvantage of this checkup process. (4 marks) (ii) Describe a diagramming technique to document the procedural flows. (3 marks) (iii) Justify whether the implementation could be considered as automation, rationalization of procedures, business process reengineering or a paradigm shift (2 marks) (a) Some say that businesses have tremendous insight from the information they can capture, buy or otherwise acquire. For EACH of the following topics, provide an example which can impact the reputation of the Boutique, its direct clients or the wider public. You may consider no more than one positive example: Ethics (ii) Privacy (iii) Security (3 marks) (b) Describe two methods using technology that will ensure only specific employees can access the sensitive information of the high-end clientele that MGMT Boutique Inc. attracts. (4 marks) (9) What is social engineering in the context of information security? Choose an attack and describe how it works and the techniques that are used to prevent it