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4. How can the Simpson's Hotel Staff develop a process for improving communication, Quality Control, and accountability- ultimately, For improving guest service. Simpson Hotels way for getting service is given below from my perception. these will be given on base of communication, quality control, Accountability as there is going to be one single process. There should be coordination with the rules. This would Solve there problem of The Simpson hotel. The Rules will be for staff and through coordination and co-operation they would solve the problem. They will have a guideline for everything. To Communication, Quality Control and accountability everything will pass through co- operation. For Examples the problems we see from Nicholas's visit can be solved Through Rules and co-ordination. Problem Rule/Guideline Coordination Swimming pool was Swimming pool problem Engineer gets notified an out of order. should be reported to solve the problem engineer. Fitness center Anyone Notices it should Housekeeping Co-ordinates machines problem. call housekeeping. with GYM-Instructor Request missing All request should Front desk agent will notify (like- crib) maintained in the log. housekeeping Late food request It would Go on catering Housekeeping will maintain Dept. co-operation with the Sheif. If the rules and co-ordination is kept there will be no sudden problem. If any problem occurs, it can be solved because of rules and guideline through co-ordination