Question: Please show the replication ilustration in arena software to me about the question. Calls for ambulances arrive at an emergency call centre according to EXPO

Please show the replication ilustration in arena software to me about the question. Calls for ambulances arrive at an emergency call centre according to EXPO (10) minutes. Currently, the calls are handled by two call operators. Data show that 15% of the calls are fake calls, which require TRIA (1, 2, 3) minutes to complete. These calls are then directly disposed from the system. All other calls can be one of two kinds. The first kind is classified as serious. They constitute 40% of the non-fake calls and take TRIA (3, 4, 5) minutes to complete. These calls are consequently forwarded to an ambulance centre for the process of dispatching of ambulances. This process takes TRIA (3, 5, 7) and is handled by a single dispatcher. The remaining calls are non-serious calls, which take TRIA (2, 3, 4) minutes to complete. Only 70% of the calls are forwarded to the ambulance centre, while the others are not considered really require ambulances and directly disposed from the system. Simulate the system for 8 hours and make 10 replications. Based on the 10 replications, collect the average utilization of the operators and dispatcher.

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related Databases Questions!