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At a car wash, services offered include vacuum, wash and detail. The vacuum process has a demand of 20 customers per hour. The wash process has demand of 14 customers per hour. The detail process has a demand of 12 customers per hour. 3 employees staff the vacuum process and each has a capacity of 10 customers per hour. The wash process is staffed by 3 employees, who can each serve 6 customers per hour. The detail is performed by 5 employees, each of whom can serve 7 customers per hour. Instruction: Round your answer to the nearest integer percentage. What is the implied utilization of the bottleneck resource? % At a car wash, there are three steps in the process (pre-wash, wash and dry). The pre-wash station has a capacity of 8 cars per hour. The wash station has a capacity of 10 cars per hour and the dry station has a capacity of 12 cars per hour. The deluxe wash consists of all three steps and has a demand of 6 cars per hour while the standard wash consists of only the wash and dry steps and has a demand of 10 cars per hour. Instruction: Round to the nearest integer percentage What is the implied utilization of the bottleneck resource? %