Question: please solve CASE APPLICATIoN 2 Thirty-five million dollars. Five thousand live coffee plants. One thousand lighting instruments. One hundred twenty speakers. Twenty-one projection screens These
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CASE APPLICATIoN 2 Thirty-five million dollars. Five thousand live coffee plants. One thousand lighting instruments. One hundred twenty speakers. Twenty-one projection screens These are just a few of the \"numbers\" describing the spectacle known as the Starbucks : Leaaaraap'raa\" For three davs in the Fall of sets. some 9,600 Starbucks store managers trekked to a conference center in Houston to be Immersed In an massive interactive experience. While there, these managers were steeped m the Starbucks . brand. The Leadership Lab was part leadership training and part trade show. The com- ; panjfs store managers were given a behindthe-seenes look andsntroduoed up close . and personal to what makes Starbucks go. From an exhibit featuring live coffee shrubs i to a drying patio where the}r could get hands-on experience raking through cgge beans to an enormous exhibit of used shoes with customer experiences noted on cards (sort of a \"walk in my shoes\" theme}. Most of these experiences were designed to be instructive for the store managers. However, in addition, the store managerswhys are on the \"firing line\" day in and da},r out- -had the opportunity to interact with top managers of the company's roasting process, hlend development, and customer service; functions. Managers also were encouraged to share what they had learned from the Leadership Lab by stopping at a station lined with laptops . ' The lights, the music, and the dramatic presentation were all designed to Immigrgg the store managers in the Starbucks brand and culture. The goal was to 'jmdlblllZ its employees to become brand evangelists.\" And since presentation rs a signicant component of what the Starbucks experience is built onthe sights, the sounds} . the smellsthe entire presentation at the Leadership Lab was well thought out and intentional. Q1, DESCRIBE THE LEADERSHIP LESSONS YOU THINK STARBUCKS LEADERSHIP LAB PROVIDED STOR E MANAG ERS I WANT TO SOLVE THIS QUESTION IN DETAIL AND I WANT TO SOLVE IT WRITTEN IN A PICTURE OR A HAND-WRITTEN DOCUMENT (SO THAT THE ANSWER IS NOT SEARCHABLE VIA GOOGLE]
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