Question: Please solve the situation using the Real World Queuing Applications (explain it in Excel Form with formula) The quality assurance center of an electronics firm

Please solve the situation using the Real World Queuing Applications (explain it in Excel Form with formula)

The quality assurance center of an electronics firm has four product testers that are all serviced by a single technician. Every two hours, on average, the testers require adjustment. The technician spends an average of 10 minutes per tester when adjustment is required. Assuming Poisson arrivals and exponential service, how many testers are down (on average)?

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