Please submit a 1-page word document plus de cover, before Sunday, December 5 at midnight with the group analysis of the following situation: Donna has worked for the company for five years. Her quality of work has been "average," but lately, she has been rude to some customers. This year she often comes to work late by 10 or 15 minutes. She received a verbal warning for lateness last month and a written warning for customer politeness the previous week. This week she started an argument with a co-worker in front of the customers. Has Donna presented "cause" for discipline? If so, what would be an appropriate penalty?

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