Please take all the time needed for this. and follow the instructions. thanks

QUESTION 2 (20 MARKS) a. Respond appropriately to the email below. Include in your reply a possible reason for the delay. (12 marks) No Payment NAAIL HAKEEM To Kevin Zahid 3:01 PM (0 minutes ago) 6 : Where on earth is my payment??!! How come nobody pick-up my call? I submitted the claim form together with all the required documents last month. It is funny that when I follow-up with your staffs three days ago, they asked me whether I have submitted the claim form when everything is already inside the brown envelope that I passed to one of your staffs over the counter . Another of your staffs promised me that I will get my payment this week but unfortunately when I go to your office this morning, your staffs told me that the person who is responsible for signing the bank cheque was on leave. Therefore, they gave me another promise (again) that I shall get my payment soonest possible. Seems like all of your staffs have limited ability in remembering things therefore I need to write you this email to keep some sort of record. Let us hope that next week your staffs will not continue to give me excuses or I will have no choice but to harass you instead at your lovely office. Answer.nl words) (150 words maximum)