QUESTION 2 (20 MARKS) a. Respond appropriately to the email below. Include in your reply a possible reason for the delay. (12 marks) No Payment NAAIL HAKEEM 3:01 PM (0 minutes ago) 6 To Kevin Zahid Where on earth is my payment??!! How come nobody pick-up my call? I submitted the claim form together with all the required documents last month. It is funny that when I follow-up with your staffs three days ago, they asked me whether I have submitted the claim form when everything is already inside the brown envelope that I passed to one of your staffs over the counter. Another of your staffs promised me that I will get my payment this week but unfortunately when I go to your office this moming, your staffs told me that the person who is responsible for signing the bank cheque was on leave. Therefore, they gave me another promise (again) that I shall get my payment soonest possible . Seems like all of your staffs have limited ability in remembering things therefore I need to write you this email to keep some sort of record. Let us hope that next week your staffs will not continue to give me excuses or I will have no choice but to harass you instead at your lovely office. b. State ONE social media that you use regularly. Provide ONE actual screenshot from this social media and describe how it affects you negatively during the COVID-19 pandemic. (8 marks)