Question: Please thoroughly study Chapter 2. You are required to answer the following discussion questions. In addition, each student must comment on at least two other

Please thoroughly study Chapter 2. You are required to answer the following discussion questions. In addition, each student must comment on at least two other students initial post and/or other student comments.

1. What processes at manufacturing firms are really service processes that involve considerable customer contact? Can customer contact be high, even if the process only has internal customers?

2. How do the process strategies of eBay and McDonald's differ, and how do their choices relate to customer-introduced variability?

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