Please tick the relevant column to show which components has KLM put in place to realise its Principles for enterprise governance of IT

Principle for enterprise governance of IT at KLM	Mechanism to achieve the Principle
	Structure	Process	Relational mechanism
1. For the business there should be no difference between working with an internal or external IT provider.
2. Differentiate between WHAT and HOW (and WHY).
3. Improve the Demand-function by creating a Business Demand Office per business domain.
4. Improve th Supply function by creating an Innovation Organizer and a Service Manager per business domain.
5. Create monthly decision meetings of What and How (management and IT).
6. Focus on the cost that can be influenced in full and those that can be influenced in part: Spilt between Innovation and Continuity.
7. Each Innovation (investment) has one business owner to which all cost are charged.
8. Each Service (Continuity) has one business owner to which all cost are charged.
9. Top-down budget framework and simplified budget process.
10. Activity-based costing applied to process primary cost to product cost.