Please try to answer it right, I'm on my last attempt.

Elements of Organizational Culture Organizational cultures can be diagnosed by close examination of four things. This exercise will help you practice identifying these elements of culture as they operate at the retail organization, and Nordstrom. This activity is important because identifying cultural elements is the first step to take to improve organizational culture. Organizational cultures reflect the internal environment of the organization. The goal of this activity is to learn how to diagnose a culture, as it is one of the most important factors that influence an organization's response to its external environment. Like an individual's personality, it can often be sensed immediately by examining four things, including (1) mission statements and goals; (2) business practices; (3) symbols, rites, and ceremonies; and (4) stories. Read the mini-case, then match up examples with the appropriate elements of culture. Nordstrom, a retail organization founded in Seattle, WA, is known for its outstanding customer service and high-quality shopping experience. Nordstrom states "Our number one goal is to provide outstanding customer service." Nordstrom employees and customers alike are typically aware of reports that Nordstrom once returned money to a customer who was attempting to return tires- something Nordstrom doesn't sell. In another example of heroic customer service, an employee discovered that a customer had left her luggage and flight itinerary in the parking lot of a Nordstrom in Connecticut. The employee drove the customer's luggage to JFK and reached her before the flight left. These tales may or may not be true; however, employees go out of their way to make customers feel special. For example, employees wrap purchases in tissue, place them in a bag, and walk from behind the counter to hand the bag to the customer. Sending handwritten thank-you notes written by a Nordstrom sales associate to a customer who has made a purchase is common practice. Nordstrom also encourages employee empowerment and career growth. At Nordstrom, serving people In an excellent manner with excellent products matters. And in order to make that happen, employees matter as well. For each item, select the element of culture the example best represents. 1. Sales associates write to thank customers for a purchase, (Click to select) 2. Employees wrap purchases in tissue and then place them in a bag. (Click to select) 3. After a customer left her luggage and flight itinerary in the Nordstrom parking lot, an employee drove it to the airport for her. (Click to select) 4. Nordstrom encourages employee empowerment and career growth (Click to select) 5. Employees walk out from behind the sales counter to hand bags to customers. (Click to select) 6. Employees and customers alike are aware that reports exist that Nordstrom once returned money to a customer wanting to return tires-something Nordstrom doesn't sell (Click to select) purchase is common practice. Nordstro in an excellent manner with excellent pr For each item, select the element of cul 1. Sales associates write to thank custom (Click to select) issue a Business practices Stories Formal statements and official goals Symbols, rites, and ceremonies 3. After a customer left her luggage and fl. (Click to select) 4. Nordstrom encourages employee empo |(Click to select) 5. Employees walk out from behind the sale (Click to select) 6. Employees and customers alike are aware tires--something Nordstrom doesn't sell. (Click to select)