Question: Please use the HBR Case Study Chase Saphhire: Creating a Millennial Cult Brand to complete What is your assessment of the Chase Sapphire
Please use the HBR Case Study "Chase Saphhire: Creating a Millennial Cult Brand" to complete
- What is your assessment of the Chase Sapphire Reserve card? Is this a good product for JPMorgan Chase (JPMC)? For the Sapphire brand? Why or why not?
- If you are a competing credit card provider, how do you respond to the Chase Sapphire Reserve? How should Chase position itself to be ready for these competitive responses?
- Over time, the Sapphire brand has evolved from a single product (Sapphire launched in 2009) to a three-item product line as shown in case Exhibit 5. Going forward, how would you manage the Chase Sapphire brand and product portfolio? Does Chase have the right number of products in the line? Are the features of each product the right features? What changes, if any, would you make to the Chase Sapphire Preferred card given Chase Sapphire Reserve's success? What would you do with the no-fee Chase Sapphire product? What, if any, changes should be made to the Chase Sapphire Reserve card?
- Can you provide and describe an example of another product or service, (successful or not), targeted specifically at Millennial (or other specific segments) consumers?
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