Please use this template to complete your module assignment. It will expand as you write - the space provided does not denote the length of your response. Make sure to answer each aspect of the question and make it clear that you read, understood, and can apply course concepts in your response. - Make it easy to follow - do things like using bullets, bolding or underlining key concepts - Label or using sub-headings or adding an extra space between paragraphs Each module assignment has a corresponding grading rubric. Full points are awarded to students who complete each aspect of the assignment and utilize course concepts effectively. Save the template as your name and the module number in a Word or PDF document and submit to the corresponding submissions folder in D2L by the due date. I CANNOT OPEN .PAGES DOCUMENTS There are three parts to this assignment. This module assignment is worth a total of 15 points. Please be complete with your responses, remember I can only go by what you write, I cannot infer or ask you follow up questions. Some of the responses will be longer or more involved than others, therefore point totals will vary by section. CASE: You are the sales manager of an organization that supplies high-quality kitchen and bath fixtures and materials to high-end design centers nationwide. There has been some turnover in your sales department. Despite historically positive sales figures, the rate of sales growth has declined steadily over the last three years. There is increasing evidence that, to make their jobs easier, salespeople are primarily servicing only large customer accounts. In addition, the salespeople are not dealing promptly with customer questions and complaints, and this inattention has resulted in a drop in after-sales service. You have talked about these problems, and you are meeting to design a control system to increase both the amount of sales and the quality of customer service. Analyze Current Problems (5 points): 2. From a control and motivation lens, why do you think the salespeople are acting the way they are? - Make sure to include control and motivation theory terminology from the chapter - there are several motivational theories that can apply and types of control \begin{tabular}{|l|l|} \hline \multicolumn{1}{|c|}{ where problems may be occurring } \\ \hline Solutions (7 points) - most points: \\ 3. What are measures, standards, or \\ approaches you can implement to \\ change behavior? \\ (a) output control \\ (b) behavior control \\ (c) organizational culture \\ Make sure to support your answers. \\ Label each so I know what you are \\ answering and provide detailed \\ examples of all three sections. \end{tabular}