Please write a reply to this post: Discuss a situation where you had to manage a vendor or contractor's performance on a project. How did you ensure that the contractor met quality expectations and supported the project schedule effectively?

In my project focused on decreasing wounds around tracheostomies, we managed a vendor's performance to ensure quality and support the project schedule effectively. The project aimed to improve patient outcomes by changing the drainage pads used around all tracheostomies.

To address the issue, I reached out to the wound care team at our facility, who suggested using a skin protectant instead of the standard drainage pads. After discussing this recommendation, we met with the supplier to initiate a trial using the new protectant. The supplier agreed to support our trial by providing the necessary products and ensuring regular monitoring.

To ensure the contractor met quality expectations, we set clear criteria for the trial, including regular check$-$ins and progress assessments. The supplier visited weekly to monitor the process, verify that we had an adequate supply of protectants, and address any issues promptly. This consistent communication and oversight helped maintain the quality of care throughout the trial period.

Additionally, we tracked the incidence of wounds around tracheostomies during the two$-$month trial period. By the end of the trial, we observed a significant decrease in wounds, confirming the effectiveness of the new protectant. The supplier's commitment to regular visits and supply management was crucial in achieving this positive outcome.

At the conclusion of the trial, we completed a questionnaire to evaluate the results formally. The successful reduction in wounds led to the decision to adopt the skin protectant fully. This structured approach ensured that the supplier met our quality expectations and supported the project schedule, ultimately improving patient care.