Please write a SHORT BUSINESS CASE where you propose to solve an organisational issue using

ITSM practices$/$processes and cover it in RTSM$502($based on answers from parts A to C$).$ The

business case would be presented to the organisation$$s investment committee to request funding

for the initiative.

NOTE: You will not receive any marks when using old theory to motivate this answer $$ if it was not

covered in the course, you CANNOT use it $$ and yes that includes older versions of ITIL!

You should specifically highlight the following:

$1.$ Value and benefits $($outcome and output$)$

$2.$ Proposed approach

$3.$ High$-$level roadmap for the initiative

$4.$ Resource requirements $($time is also a resource$)$

$5.$ Capability requirements

$6.$ Cost$/$Budget $($high level$)$

$7.$ How success will be measured during the initiative $($at least one metric must be financial$)$

$8.$ Initiative stop or abandonment criteria

$9.$ How will the initiative's success be measured on completion $($after$)$ of the initiative $($at

least one metric must be financial.$)$ Measurement must relate to the context AND be

measurable $$ saying, for instance, the project must have a positive ROI and earn you ZERO

marks $($positive ROI is not measurable, by how much?$)$