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Unit 4: Manufacturing Process Q1. Short Answers 1. What is a customer order decoupling point? Why is it important? 2. Why is it that reducing moves, delays, and storages in a manufacturing process is a good thing? Can they be completed eliminated? 3. What does the product-process matrix tell us? How should the kitchen of a Chinese restaurant be structured? 4. What is the objective of assembly-line balancing? How would you deal with the situation where one worker, although trying hard, is 20 percent slower than the other 10 people on the line? Q2. The A call center employs 1,000 agents. Every month 50 employees leave the company, and 50 new employees are hired. a. How long on average does an agent work for this call center? b. If an agent works for the call center for 24 months on average, how much can the company save on hiring and training costs over a year? Hint: first determine the current annual cost for hiring and training, then determine the new annual cost for hiring and training