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2) Identify the Business drivers for optimal performance a) Capacity Planning i) Demand Changes ii) Load fluctuations iii) IT deliverables b) Expenses/Costs Alignment between IT costs and Business performance i) Capital ii) Operational 2) Identify the Business drivers for optimal performance a) Capacity Planning i) Demand Changes ii) Load fluctuations iii) IT deliverables b) Expenses/Costs Alignment between IT costs and Business performance i) Capital ii) Operational