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Esercre 3 Words at Work Circle the best answer to each multiple choice question below. Then we are the question that follow. Write your answers in complete sentences. 1. The Sunshine Cate ran out of eggs and other breakfast items yesterday morning Mr. Baxter was directly responsible for the situation. What tells you that this is (A) His secretary was sick What is a waitress directly responsible for? What is a cook directly responsible for (B) His job is to order Supplies The Cooked to manyes 2. The employees at a sporting goods store were told that the store phone and computer could only be used for calls and emails that related to store business. Kerry is a new employee. What does this mean for her? (A) Kerry should not answer (B) Kerry can e-mail ner (C) Kerry can call customers friends during breaks. about their orders What is another example of an activity that is related to business? the phone 3. Ms. Chan just finished the monthly schedule for her company. It usually takes several hours because it is quite complex. Why? (A) The schedule is for all (B) The schedule is usually (C) A copy of the schedule is shifts and employees printed on colored paper. given to each employee Think of another schedule that is complex. Why is it complex? 1. U 2. P 3. H 4. T 5. 6. 4. Jarrial asked his manager at the photography shop about a refund given to a customer. "What is the point of giving the customer a refund if it was not the store's fault?" Jamal asked. What point did Jamal's manager make when he responded? (A) The point is customer (B) The point is not to listen (C) The point is to be popular satisfaction. to customer complaints with customers. What points do customers make when they want a refund? Pri Att to to ds to Learn By Expanding It