plzzz do both questions write the letter in proper format show your all work I will give you

(b) Never wrestle with a pig. You get dirty; besides, the pig likes it - George Bernard Shaw. Explain conflict management / resolution in light of the given quote. Two employees in a municipality sent a letter of complaint to the mayor. The letter complained about the management style and accused the department head of indecencies. The department leader, an experienced professional with a longstanding reputation, was at a loss and asserted that the accusations were untrue. The mayor and city council were reluctant to turn over the matter to legal proceedings. Had you been a member of the team, then, what kind of team intervention you think, would have been done to manage the conflict and resolve the issue at the earliest