POM Learning Outcomes addressed:

• Develop and provide verbal, written and electronic instructions, directions, and procedures, responding appropriately to coworkers, clients, and other professionals.
• Utilize industry tools, resources, technology, and software to facilitate, create, access, report and analyze business information.

Critical Thinking & Problem Solving: The employee exercises strong decision-making skills, analyzes issues effectively, and thinks creatively to overcome problems.

1. For this discussion select only one of the cases below to write an action plan for a performance meeting.
2. This plan is your action plan on addressing the employees performance and opportunities for improvement. Prepare it formally as if it would be a part of the performance evaluation record. i.e. Memo of Record.
3. The information on the employees is vague but is enough to formulate a 3-step plan to address the employee performance using motivation as the underlying goal.

Assume the role of sales manager. In preparation for the employee evaluation, write a 3-step plan for your meeting with one of your reports that have the following situation and job performance.

1. Employee 1: Shawn is a onetime stellar performer. Shawn was the top performing salesperson in the company twice in the past decade. The past year, Shawn has missed goal by 4 percent. Shawn recently became the parent to twins. Shawn says the reason for missing goal this year was due to the territory being saturated with product from previous years.

OR

2. Employee 2: Soo Kim is an energetic salesperson who is putting in long hours and producing detailed sales reports, but their performance on the sales side has not met expectations. When you examine the customer feedback page on your website, you notice there are five times as many positive reviews and glowing comments about Soo Kim than other employees.

D. When developing your plan, consider motivational factors, direction, and intensity. Look at this week's learning outcomes on communication, critical thinking and problem solving when providing tangible feedback and expectations.

• What steps will you take to increase the motivation and performance for this individual?
• What employee need can be met by the company or team?
• Is continuous reinforcement needed in this situation? How?
• What type of timeline and identifiers do you establish with the employee?