Positive closings should express appreciation and be accommodating yes no open ended specific to the purpose of the request Confident Indirect Polite Imperative Any Only written Only verbal Nonverbal A like on social media A positive online review A thank you from a customer to associate Weekly shout outs from the CEO on the company s int Data analyses Persuasive messages Bad news messages Positive and neutral messages

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Question: Positive closings should express appreciation and be _ _ _ _ _ _ _ . accommodating yes / no open ended specific to the purpose

Positive closings should express appreciation and be

_______.

accommodating

yes

/

open ended

specific to the purpose of the request

Confident

Indirect

Polite

Imperative

Any

Only written

Only verbal

Nonverbal

on social media

A positive online review

thank you

from a customer to associate

Weekly

shout

-

outs

from the CEO on the company

s int

Data analyses

Persuasive messages

Bad

-

news messages

Positive and neutral messages

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