POSSIBLE QUESTIONS FOR CLO2

1. Evaluate the difference between business transformation and change management? Discuss whether IBM experienced business transformation or change management?

1. Evaluate the difference between business transformation and business excellence? (5 marks) Discuss whether IBM experienced business transformation, Business excellence efforts or both (5 marks)

1. Evaluate the main benefits for a company like IBM to engage in a business excellence programme (10 marks).

1. Explain the concept of self-assessment (5 marks). Discuss the methods in which self-assessment can take place.

1. Discuss the main axes of business transformation (8 marks). Identify which are critical for the transformation (2 marks).

1. Analyze the relationship between continuous improvement and business transformation (5 marks). Evaluate the importance of continuous improvement in IBM.

1. Discuss the concept of dynamic capabilities (4 marks). Evaluate why dynamic capabilities are important for business transformation (6 marks)

1. Evaluate at least five (5) themes of excellence evident in the case study. Provide the evidence (2 marks each)

1. Evaluate the difficulty in achieving a successful transformation or achieving excellence. Which is harder? Explain fully (10 marks).

1. Explain to the executives of IBM which framework they should follow if they want to win an award in the UAE (2 marks). Which award (s) could they try to win (2 marks). Outline at least six (6) of the categories of the framework (6 marks).
2. Discuss whether a business excellence model like the EFQM can be applied by any organization in the world (4 marks). Explain how the EFQM model is structured (4 marks). List eight categories (4 marks).

1. Compare and contrast the EFQM and the Malcolm Baldridge award? (8 marks). Choose the one you would use in the UAE and why?

1. Company X is based in the USA and wants to win an excellence award? Which one should they apply for? (2 marks) List the categories of the framework to win that award (8 marks).

1. Discuss the rationale for dividing enablers from results in the EFQM model (10 marks).

1. Discuss the benefits of applying a business excellence model and winning an award like the Dubai Quality award.

1. Discuss the purpose of business excellence models (10 marks).

1. In the case of IBM discuss at least five categories of the EFQM model.

1. In the case of IBM discuss at least five categories of the Malcolm Baldridge model.