post a separate thread/response for each of these topics: From a controlling perspective how much should a manger focus on the informal organization as compared to the formal organization? From a cost benefit perspective how important is crisis management and how much of an organization's resources (i.e. money, employee time, physical resources, training, etc.) should be devoted to crisis management? What is the relationship between the final step in the "control" process and the first step of the "strategic management" process?