POWER POINT PRESENTATION (20%) Due Week 14

As the final piece of your project, you will be responsible for pitching your Customer Service Plan to the Board in the format of a professional presentation using Power Point slides with audio or video support.

Your plan should include:

An overview of who your client is.

A summary of the 3 major customer service issues your team found with your client.

What are your recommendations to fix these customer service issues.

our client is starbucks.

1. Tactics How will the customer service plan be executed (20 marks)

Do you plan to use:

1. Social Media
2. Telephone
3. User Interface
4. Person on person
5. Retention programs

2. Professionalism of the presentation (5 marks)