poz answer it in 15 mins its a request

11. Maggie sells fertilizers and pesticides to hardware stores and nurseries. She works long and hard to convert prospects into customers. After these buyers have bought from her for the first time, what should she NOT do if she wants to ensure they will buy from her in the future? A. Keep her promises. B. Increase her account penetration. C. Contact the account on a regular basis. D. Keep contact to no more than once per week-she does not want to come across as pushy or needy. E. Provide all possible assistance. 12. Imagine you sell pet supplies to pet store owners. What should you do when you have converted a prospect into a customer? A. reduce your account penetration B. only follow up if you have something new to sell the customer 12. Imagine you sell pet supplies to pet store owners. What should you do when you have converted a prospect into a customer? A. reduce your account penetration B. only follow up if you have something new to sell the customer C. avoid involvement in little complaints between your customer and your company's accounting D. keep your word E. focus on new prospects-existing clients tend to remain with you and your company; hence, less attention should be spent on this account. 13. Which of the following should a salesperson do to show appreciation to a regular customer? A. e-mail information about product modifications, deletions, or additions B. telephone immediately whenever you think of something that may help the customer solve one of his or her 13. Which of the following should a * salesperson do to show appreciation to a regular customer? A. e-mail information about product modifications, deletions, or additions B. telephone immediately whenever you think of something that may help the customer solve one of his or her problems C. when you come across articles that may be of interest to your client, make them available to the customer D. send holiday or special-occasion cards E. all of these choices are correct 14. Cross-selling is a strategy that may greatly impact the performance of a salesperson. Which of the following statements about crosscellino is in fart NOT true? 14. Cross-selling is a strategy that may greatly impact the performance of a salesperson. Which of the following statements about crossselling is in fact NOT true? A. Most customers will get irritated when you attempt to cross-sell. B. In order to effectively cross-sell, you must know your products. C. In order to effectively cross-sell, you must know your client's business. D. Make it easy for the customer to say no. E. All of these choices are correct. 15. Obviously in a bad mood, Robert * comes to you seeking your advice. He just lost a large account and does not know why. He asks you for your insights given vour status in the 15. Obviously in a bad mood, Robert * comes to you seeking your advice. He just lost a large account and does not know why. He asks you for your insights given your status in the company as a very successful salesperson. What would you tell him? A. "Robert, don't worry-there are lots of other potential customers out there." B. "Robert, it was obvious they were not a good fit for us-move on to the next prospect." C. "Robert, welcome to the club; we all have walked in your shoes - relax." D. "Robert, be professional, friendly, and contact the client to determine the reason(s) why you lost the account." E. "Robert, give it time and the customer will call you back - our products are the best in the industry. 16. The textbook provides eight activities salespeople may do to maximize sales in an account with a retailer. Which of the following is NOT one of those activities? A. do an analysis of inventory turnover for your client B. ensure the store never experiences stockouts C. fight to have your product displayed in the back of the store-studies indicate that products in the back of the store receive the most attention by retail customers D. make sure you have a good working relationship with the retail workers E. develop an account penetration program 17. According to the eight steps for increasing sales to customers, what should a professional salesperson do? - docs.google.com L. mane sure yu irave a yuur wrunnury relationship with the retail workers E. develop an account penetration program 17. According to the eight steps for increasing sales to customers, what should a professional salesperson do? A. develop an account penetration program B. fight for shelf space and positioning C. assist the product's users D. assist the retailer's salespeople E. all of these choices are correct 18. Which of the following is NOT a * recommended approach for a salesperson to take if one of her customer's cancels an order and places it with the competition? A. highlight for the customer the shortcomings of your competitor's products Karan Hundal GROUP 4 (business all) in Photo B. nignt tor snelt space and positioning C. assist the product's users D. assist the retailer's salespeople E. all of these choices are correct 18. Which of the following is NOT a * recommended approach for a salesperson to take if one of her customer's cancels an order and places it with the competition? A. highlight for the customer the shortcomings of your competitor's products B. visit the customer and find out why you lost the account C. demonstrate to the customer you will try hard to get them back D. be friendly and professional E. be persistent and keep calling 19. Which of the following is NOT a * reason why a customer might be dissatisfied with a product? 19. Which of the following is NOT a * reason why a customer might be dissatisfied with a product? A. Product delivered was different model from the one ordered. B. Product not was delivered by the specified date. C. The quantity ordered matched the quantity delivered. D. Customer believed the product could perform a function that it cannot. E. Discounts offered by the salesperson were not given by the manufacturer. 20. What is the key role of a salesperson when handling a customer complaint