Practical Example $2\mathrm{.}4$: Measuring Effectiveness, Efficiency, And Load Of Capacity

The workshop of a Volkswagen dealership in Johannesburg would like to compute the efficiency ratio and utilisation ratio for the workshop. The workshop manager has gathered the following information:

Design capacity of the workshop is $80$ cars

Effective capacity of the workshop is $70$ cars

Backlog in the system is $10$ cars

Actual service rate is $66$ cars for the past week.

Expected capacity was $77$ cars.

Capacity in the system is $20$

Calculate the following for Volkswagen:

Capacity Efficiency

Effective Utilisation

Load of Capacity