Practice 1: Identify vital work processes that relate to core competencies and deliver customer value, profitability, organizational success, and sustainability.

Practice 2: Determine key work process requirements, incorporating input from customers, suppliers, partners, and collaborators.

Practice 3: Design and innovate work processes to meet all requirements, incorporating new technology, organizational knowledge, cycle time, productivity, cost control, and other efficiency and effectiveness factors.

Practice 4: Seek ways to prevent defects, service errors, and rework and minimize costs associated with inspections, tests, and process or performance audits.

Practice 5: Implement work processes and control their day-today operation to ensure that they meet design requirements, using appropriate performance measures along with customer, supplier, partner, and collaborator input as needed.

Practice 6: Improve work processes to achieve better performance, reduce variability, improve products and services, and keep processes current with business needs and directions, and share improvements with other organizational units and processes to drive organizational learning and innovation.

Practice 7: Incorporate effective process management practices in the overall supply chain.