Practice Handout Chapter $3$

$1)$ When defining the problem, top priority should be placed on identifying all the underlying symptoms of the problem.

$2)$ Susan states, "Well, I think this solution will work for now." Susan violated an important guideline for effectively evaluating alternative solutions to problems.

$3)$ Implementation of a solution to a problem should include opportunities for feedback.

$4)$ The analytical problem$-$solving model would be the most appropriate approach in determining why employee morale has declined in an organization.

$5)$ The analytical problem$-$solving model works best when the problem faced is complex and ambiguous.

$6)$ Breakthroughs, out$-$of$-$the$-$box thinking, and radical thinking would be a type of creative problem solving that can be called "Imagination."

$7)$ Examples of the conceptual block of constancy include lateral thinking and only one thinking language.

$8)$ One major difference between effective, creative problem solvers and other people is that creative problem solvers are less constrained in both defining the problem and developing solutions.

$9)$ This problem$-$solving style occurs less frequently but often separates career successes from career failures. What does this problem$-$solving style focus on$?$

A$)$ Analytical problem solving

B$)$ Creative problem solving

C$)$ Managerial problem solving

D$)$ Strategic thinking

$10)$ A manager of a shipping department was concerned about an order that a customer reported as several weeks late. To define the problem, the manager asked an employee in the shipping department why the order had not arrived. The employee said, "Someone probably made a mistake on the address. That would be my guess." Thus, the manager asked the employee to reship the order. What characteristic of good problem definition is most violated by this manager?

A$)$ The problem factual information should be differentiated from opinion or speculation.

B$)$ The problem should be stated explicitly.

C$)$ The problem definition should be different than a disguised solution.

D$)$ The problem definition should be written down.