Practice task 28 Read the following case study and answer the questions Joseph is preparing for his annual performance appraisal at S&G Mobile Marks. He is reluctant to complete his self-assessment form because last year his manager Scott advised him to do a course to improve his technical expertise. However, Joseph failed to investigate relevant courses. Recently, Scott has mentioned that he would like to enrol Joseph in a customer service workshop. Joseph thinks that would be a waste of time - it wouldn't help him come to terms with company's new server. Now that Susan, a fully qualified IT officer has started Joseph wants to make sure that he has an advantage over her. He wishes he had taken up Scott's offer last year. He now wants to enrol in a certified course on networking that will involve one day a week of study for the next two months. If you were Joseph team's leader, what feedback would you give him about his role in the support team, his job performance and avenues for self-improvement