PREDICTIVE ANALYSIS:

In order to use these selection tools to improve performance, it helps to understand what

factors contribute to it. Organizations may use predictive analytics to find the answers to this

question. For example, let us assume that managers just completed measurement of

performance using the companys performance appraisal form. We also have the following

metrics on each employee. Let us assume that you have information on five criteria that could

affect performance:

- Product knowledge (results of a test the employees took part in)

- Achievement Striving (personality trait that explains self-resilience skills, determination,

and goal-oriented mindset. Employees with 'Achievement Striving' trait have innate

ability to sail through tough times and have higher levels of perseverance to achieve

goals)

- Verbal skills (the use of words to share information with other people. Includes both

spoken and written communication)

- Cooperativeness (evaluated by team members)

- Conscientiousness (personality trait of being careful, diligent, efficient, and organized.

Implies a desire to do a task well, and to take obligations to others seriously)

- Dependent variable: Performance rating (supervisor)

Task 4

: Use the excel worksheet for task 4 to determine which of these metrics is a good

predictor of performance (based on the supervisor rating). This is important information for the

organization. For example, if we find that product knowledge is an important predictor, we can

increase investment in training. If verbal skills are an important predictor, then we could select

employees based on verbal skills.

Analyze the data and then report the results. You will need to report the following information

as part of the report so please explain using full sentences as part of a paragraph (not bullet

points).

QUESTIONS:

1. Which of the factors are significantly predictive of performance?

2. How can you use this information to develop a strategy for customer service reps?

3. Based on the job description, what other factors do you think would be a good idea to

measure in the future? Why

** The answer to question one is Cooperativeness and Achievement Striving

** The job description for question 3...We are looking at customer service employees for an auto-parts retailer