Preparation and planning Preparation and planning drop zone empty. Defining ground rules Defining ground rules drop zone empty. Clarifying and justifying your case Clarifying and justifying your case drop zone empty. Bargaining and problem solving Bargaining and problem solving drop zone empty. Closure and implementation Closure and implementation drop zone empty. Make your case persuasive by using a frame. Create options for a win-win solution. Clarify what you want and why you want. Discuss objective criteria or standards. Summarize verbally what both the parties agreed upon