Prepare a plan on how, being a Customer Success Manager, you will respectively: 1. Address the 35 small customers (with less than 50 employees, all licensed) 2. Address the 10 SMBs (with on average 200 employees, all licensed) 3. Address and extend the usage of nBold among the top 5 clients the company has today Give a detailed description of the strategy and the process you are going to implement to make sure that every single company where every licensed employee will renew the subscription. Whereas, for the top 5 nBolds customers, rather than just making sure that the licensed department will renew, you will also bring the nBold solution and make other departments benefit from it.