Question: prepare a written script for each (minimum 1 page per situation ), writing dialog that each person should say in each professional situation from the

prepare a written script for each (minimum 1 page per situation), writing dialog that each person should say in each professional situation from the start to the end of the call.

A situation in which a caller asks for your supervisor, who has asked not to be disturbed. The caller is refusing to give you a name or the purpose of the call but insists its urgent.

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