Question: prepare a written script for each ( minimum 1 page ), writing dialog that each person should say in each professional situation from the start

prepare a written script for each (minimum 1 page ), writing dialog that each person should say in each professional situation from the start to the end of the call.

A customer calls, furious about a used car that was purchased six months ago. The customer claims to be a longtime buyer of cars from the dealership. Supposedly, there are a few problems with the car which have not been repaired satisfactorily by the Service Department. Legal action is threatened.

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