Question: Preparing customers for the service process is a strategy for:Which of the following hotel employees is NOT a boundary spanner? Chef Front desk clerk Housekeeping

Preparing customers for the service process is a strategy for:Which of the following hotel employees is NOT a boundary spanner?
Chef
Front desk clerk
Housekeeping employee
Concierge
Room service operator
Managing service promises
Resetting customer expectations
Managing customer education
Managing horizontal communications
Exceeding customer expectations

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