Question: Prithvi conducted a program evaluation for a used car dealership. In their summary, Prithvi highlighted a weakness in the area of customer satisfaction. Several members

Prithvi conducted a program evaluation for a used car dealership. In their summary, Prithvi highlighted a weakness in the area of customer satisfaction. Several members of the management team push back, stating that "the numbers" don't mathc their personal experiences with satisfied customers. To help the management team appreciate these key findings, Prithvis probably should:

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