Question: Problem 13 Question Help The IRS is concerned with improving the accuracy of tax information given by its representatives over the telephone. Previous studies involved

Problem 13 Question Help The IRS is concerned
Problem 13 Question Help The IRS is concerned with improving the accuracy of tax information given by its representatives over the telephone. Previous studies involved asking a set of 25 questions of a large number of IRS telephone representatives to determine the proportion correct responses. Historically, the average proportion of correct responses has been 73 percent. Recently, IRS representatives have been receiving more training. On April 26, the set of 25 tax questions were again asked of 20 randomly selected IRS telephone representatives. The proportions of correct answers were: 22, 16, 19, 17, 18, 20, 21, 16, 17, 16, 23, 20, 22, 16, 18, 18, 23, 21, 21, and 16. a. What are the upper and lower control limits for the appropriate p-chart for the IRS? Use z 3. (Enter your responses rounded to four decimal places. If your answer for LCL The UCLA equals and the LCL equals is negative, enter this value as 0.) Problem 13 Question Help The IRS is concerned with improving the accuracy of tax information given by its representatives over the telephone. Previous studies involved asking a set of 25 questions of a large number of IRS telephone representatives to determine the proportion correct responses. Historically, the average proportion of correct responses has been 73 percent. Recently, IRS representatives have been receiving more training. On April 26, the set of 25 tax questions were again asked of 20 randomly selected IRS telephone representatives. The proportions of correct answers were: 22, 16, 19, 17, 18, 20, 21, 16, 17, 16, 23, 20, 22, 16, 18, 18, 23, 21, 21, and 16. a. What are the upper and lower control limits for the appropriate p-chart for the IRS? Use z 3. (Enter your responses rounded to four decimal places. If your answer for LCL The UCLA equals and the LCL equals is negative, enter this value as 0.)

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