Problem 15-15 (Algorithmic) Ocala Software Systems operates a technical support center for its software customers. If customers have installation or use problems with Ocala software products, they may telephone the technical support center and obtain free consultation. Currently, Ocala operates its support center with one consultant. If the consultant is busy when a new customer call arrives, the customer hears a recorded message stating that all consultants are currently busy with other customers. The customer is then asked to hold and is told that a consultant will provide assistance as soon as possible. The customer calls follow a Poisson probability distribution, with an arrival rate of seven calls per hour. On average, it takes 7.5 minutes for a consultant to answer a customer's questions. The service time follows an exponential probability distribution. To improve customer service, Ocala Software Systems wants to investigate the effect of using a second consultant at its technical support center. What is the probability that a customer will have to wait for one of the consultants? If required, round your answer to four decimal places. Pw = .8750 x Would two technical consultants enable Ocala to meet its service guidelines (no more than 35% of all customers having to wait for technical support and an average customer waiting time of two minutes or less)? Yes Discuss. The input in the box below will not be graded, but may be reviewed and considered by your instructor